Ordering on FamilyFirstShopping.com is easy, safe, and secure.

1) Once you have picked your favorite item you would like to purchase, click on the big “add to cart" button
2) If the option for custom engraving is available for the product selected you will now be able to enter the text of your choice.
3) Follow the directions through the checkout process to complete your order.

Your order will not be placed until the very end of the checkout process when you will be asked for your payment information.

Feel confident about placing your order! We have a safe and secure verified checkout process with multiple payment options including all major credit cards, PayPal, and Apple Pay.

You will receive email notifications along the way and can track your package at any time after it is shipped.

Yes! We currently offer free shipping on all orders over $75 within the USA

We pride ourselves on being transparent by providing pictures and all the important details you need to make an informed purchase, and only sell products that we gift ourselves!

With options ranging from surgical-grade stainless steel to our made-in-the USA acrylics, we are happy to offer high-quality options in a price range to fit any jewelry collection.

🇺🇸 All orders are proudly personalized and shipped from Florida

Click here for detailed product information on your favorite gift!

All gifts are designed by members of our family within the United States before being personalized & shipped from Florida 🇺🇸

Click here for detailed product information on your favorite gift!

WATCHES

- Though water-resistant, it is best to remove before swimming or bathing.
- Change the battery every 1–3 years 


BLACK & OPENFACE WATCH
- Best cleaned with a soft cloth dampened with warm water; making the polishing cloth a worthwhile upsell

WOOD WATCH
- Use a dry soft cloth
- Avoid extreme high temperature to keep the wood from cracking or warping
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ALL OTHER JEWELRY

Caring for our jewelry is simple as the metal doesn't easily tarnish.

Here are some basic tips:

• It's fine to get our jewelry wet. You can wear it in the shower or while swimming, just make sure to dry it afterward.
• If the items become dirty or tarnishes in some way, clean it using plain soap and water - drying with a soft cloth
• Before storing - make sure it's fully dry and is not stored in a moist environment.
• When storing, avoid storing mixed with other jewelry, as the tarnish on those pieces may spread and damage the item.
• While wearing, avoid exposure to chemicals (including cleaning agents), and avoid wearing in environments where the item may be knocked.

MESSAGE CARD JEWELRY
(Design printed on a card BEHIND the jewelry)

Most USA orders are mailed within 2-3 business days and arrive within 7-10 days.
Upgrade to expedited 2-day shipping during checkout to get it even faster!

GRAPHIC & ENGRAVED PRODUCTS
(Design printed or engraved ON the product such as heart keychains & acrylic)

Most USA orders are mailed within 5 business days and arrive within 14 days*
Upgrade to expedited 2-day shipping during checkout to get it even faster!

*Please note: Printed graphic jewelry is subject to minor delays. Occasional reprints are needed to fix problems, which can extend this a few days longer.

🇺🇸 USA orders
- Standard shipping with USPS
- Expedited 2-Day shipping with FedEx

International shipments
- Shipped with UPS and then your local mail carrier will handle and deliver the item once it enters your country

Yes, after your gift is made and sent to shipment you will be sent your tracking information in an email. You can also click here to track your shipped order.

*Please note: It can take up 48 hours for tracking info to show up in the USPS tracking system.

🇨🇦 We DO ship to Canada.
Both standard and priority UPS shipping options are available at checkout.

Elsewhere
We are currently updating our site to meet VAT/similar policies and will be shipping to you again soon!

We do our best to help ensure your item arrives as smoothly and quickly as possible, including labeling the package with all relevant information for customs authorities.

It's unusual for orders of 1-2 items to attract customs fees, except in countries where all international packages are charged (e.g. Phillipines). If fees are charged by customs, they are payable by the recipient.

Your product is sent into production within 2 hours of the order being placed to assure you receive it fast. Since these are custom print on demand products we can only accept cancellations within 90 minutes of the order being placed. If you are within this window, contact us here with your order ID.

Please contact our customer support team here with your order number from the confirmation email. We'll help track down your order!

Please contact our support team for any items that arrived damanged, defective, or the wrong item arrived, including a photo of the item.

We'll arrange for a replacement item to be sent to you free or charge as soon as possible.

Our products are made to order just for you! We're unable to offer returns or refunds for these, however if you have any issues with your order that meet any of the criteria below contact our support team who'll be happy to replace your order.

- Damaged or defected item
- Wrong item was received
- Mistake with the engraving

If you meet any of the above conditions, please contact our support team with a photo and we'll ship out a new one as soon as possible!

Of course! Contact us here and we'll get back to you within 24 hours.